Hey, it happens sometimes; you order something you think is perfect, but when it arrives, it’s not exactly what you imagined. 

But don’t worry! Our returns policy is designed to ensure you can shop with complete confidence. 

Our Return Process is simple:

• If you are not 100% satisfied with your purchase, you may return your item to us in 365 days from the receipt of the parcel to get a refund.
• Returned items must be in their original condition, unworn and unused, with all original tags and labels intact. This means the product hasn’t been washed, worn, or had its plastic packaging removed or damaged.
• Contact customer service to obtain the correct return address before returning the item.
• Your returned item(s) will be inspected upon arrival before your refund is processed.
• It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once the refund is completed.
• All return charges are the customer’s responsibility.

Important Information:

1. Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong. 
2. We accept no responsibility once a jersey or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
3. Delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
4. Zapafootball is not responsible for any returns lost in transit or any additional charges incurred.

Exchange Policy

We currently do not offer exchanges, for the fastest service, simply follow the returns process to return your item and place an order for your new items.

Due to the time required for international shipping,, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.

If you’re not satisfied with the size, we offer a Resend Policy. 

You only need to pay the applicable shipping fee to get the new item and there is no need to return the original item. Click to learn more.

Need More Help

Contact customer service by clicking.